This a two-part series created to help our Demandforce customers utilize the most important, yet sometimes overlooked, features of their Demandforce D3. Part I dives into the 5 initial steps for success while Part II focuses on taking your business to the next level. Once you are comfortable with The First Five Steps, get started with these next 5 tips for success. Each one includes a videos with step-by-step instructions.

The best thing about Demandforce is that its entire job is to work for you. But that means doing a few things upfront on your end to ensure that you are getting the most out of the system. To make this as easy and painless as possible, we’ve identified the top 10 areas to focus on and tips to getting started. Below are tips 6-10.

RESOLUTION #6: SEND YOUR FIRST CAMPAIGN

Have you acquainted yourself with your new and improved Campaigns tab? These promotions and newsletters, which are already included in your subscription, are the perfect tools to offer special deals to your customers – use our pre-made templates to make it even easier. Would you like more Facebook fans? Our reputation builder email, “Are You On Facebook? So Are We!” is the perfect email tool to easily acquire Facebook fans. Learn how to send out this campaign in 6 simple steps below!

Demandforce recommends sending out at least 1 campaign per quarter to generate revenue AND build relationships with your customers, but if that seems like too much, start out by sending ONE and see what happens.

RESOLUTION #7: CONNECT DEMANDFORCE TO YOUR FACEBOOK PAGE

Now that your customers are connected to your business on Facebook, its the perfect time to set up your applications. What are applications? These are helpful connectors to the Demandforce features made to fit perfectly on your Facebook page. These apps allow you to collect appointments, display reviews, and show promotions all directly on your Facebook page! They are also fully integrated with your Demandforce account, meaning you don’t have to do any extra work to collect the information! It all goes directly to your Demandforce Dashboard. Now your customers have the ability to access your information and book an appointment 24 hours a day.

If you’d like some help, feel free to contact our Facebook specialists today at 1-800-220-1136. You can also check out this video from Eric on how to install your Facebook apps.

RESOLUTION #8: SET UP TIMELY AND SEND YOUR FIRST MESSAGE (in under 30 seconds!)

Not enough time in the day to even THINK about social media? Here’s how Timely is going to hook you up with some serious leisure time and get you in front of your customers. This is an incredibly helpful tool if you have limited resources when it comes to maintaining your Facebook and Twitter pages. If you don’t have a ton of time on your hands to manage posts and tweets, this feature is great for scheduling everything AHEAD of time. We like to say, “Set it and forget it.”

Designate an enthusiastic employee to monitor your pages and set up email notifications so your office can manage these tasks with ease. Check out our blogpost on Social Media Made Easy for more information on Timely. Get started today by watching this video from our trainers on 5 Steps to Success With Timely.

RESOLUTION #9: CUSTOMIZE YOUR COMMUNICATIONS TO MATCH YOUR BRAND

Did you know that you can personalize your Demandforce communications? This means that you have the flexibility to brand your emails to fit your business style. Identify the key creative person in your office and let them add some flair with color themes, layouts and fonts. Unify communications with your customers by adding your business logo to all your Demandforce mail. Your new eye catching emails will help bring more customers through your door. Read more about Customizing Your Communications.

Watch this quick how to video from our trainer, Dan, and get started today!

RESOLUTION #10: ATTEND A FREE ONLINE TRAINING SESSION AND GET THE MOST OUT OF D3

Did you know that advanced training is fully included in your Demandforce subscription and can be accessed from your Demandforce portal? In our training center, you will gain product knowledge and learn about best practices for getting the most from Demandforce from our amazing trainers. Impress your colleagues with your D3 skills!  Our live advanced webinars, hosted by our success and services teams, include topics such as social & email marketing and local search industry trends. We even have a special guest speaker series. Sign up today! Sessions labeled “d”, “e”, or “f” are advanced.

Watch this quick video to get started.

Have you already started the first 5 steps? Let us know if you have seen any improvements or have any tips for our customers. We always want to hear from you!

Related posts:

1. 10 New Year’s Resolutions To Ensure A Successful 2012 (Part I)
2. Top 5 Holiday Tips and Ideas for Facebook
3. Customer Spotlight: Mortenson Family Dental on “Establishing your Strategy and Setting Goals with Social Media”
4. My Favorite Thing… When Customers Have “The Aha!” Moment
5. There Is A “Better” Time Of Day To Engage On Facebook!

Tags: client services, customer care, customer success, Facebook, Online communications, Social Media, Timely

This entry was posted on January 30, 2012 at 9:53 pm and is filed under Customer Care, Demandforce Product, Email Marketing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.