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Archive for the ‘Customer Care’ Category
Ken of S.A.S. German Auto Shares His Secrets for Success
February 9, 2012Useful Tips To Grow Your Small Business – Announcing Demandforce Whiteboard & Quick Tips
February 2, 2012If you’ve ever felt that it’s too time-consuming and difficult to keep up with the changes on the Internet and learn to use the new technology to help grow your business, you are NOT alone. To help you learn some tools and technology (including Demandforce) that you can easily put to use in your everyday work life, we’ve created a free video program called “Demandforce Whiteboard and Quick Tips”. Curious? Here’s a sneak peek:
10 New Year’s Resolutions To Ensure A Successful 2012 (Part II)
January 30, 2012This a two-part series created to help our Demandforce customers utilize the most important, yet sometimes overlooked, features of their Demandforce D3. Part I dives into the 5 initial steps for success while Part II focuses on taking your business to the next level. Once you are comfortable with The First Five Steps, get started with these next 5 tips for success. Each one includes a videos with step-by-step instructions.
Are You Ready to Get Serious About Plugging In?
January 17, 2012
The phrase “plugged-in” has become an ever-expansive and all-inclusive mantra for many businesses today due to the rapid growth of social media in general. While we’ve all heard of Facebook, Yelp, and most recently Google+, there are many other social media platforms that, when utilized effectively, can leverage your business to a whole new level and help you grow as a brand.
Meet Your Demandforce Ambassador – Hernando Dental Group Family Dentistry
December 27, 2011And The Winner Is…
You may remember the video contest Demandforce hosted last month, calling for fun and helpful stories from our customers to share with the rest of the Demandforce community. We received some awesome submissions and can’t wait to share what we learned with you.
Recently we interviewed Sylvia and Kathy from Hernando Dental Group Family Dentistry, the winners for Most Dramatic Video in the Demandforce Tuned-In Video Contest. Below is some great insight and feedback that may help you with your practice, shop or salon.
How To Solve The Twitter Dilemma
December 13, 2011How engaged are you in your social media? Odds are that your business already has a registered Twitter account. Maybe you consider yourself a certified tweeter. Or maybe, you feel like you’re the only one who’s not tweeting. Don’t fear, we’re here to help you assess this Twitter situation and find out if its a right fit for your business. Take a look at Flowtown’s Twitter Decision Tree for some guidance.
Get tuned up with Popular Mechanix
December 8, 2011Meet your San Francisco small business leader and the winner of TunedIn Demandforce Video Contest - Popular Mechanix. Nestled within San Francisco’s Mission District, the yellow and blue façade of Popular Mechanix makes this local auto repair shop really eye-catching. It’s in an “automotive alley” of sorts, operating next to several other automotive service businesses.
Andy and his Golden Rules
Andy Gescheidt, founder and owner of Popular Mechanix, has been working with vehicles for 30 years. He’s a whimsical man who acts with purpose and possesses an easy laugh. “We fixed anything that rolled,” he said, recalling the early days. But after partnering up with another neighboring repair shop, Andy decided to rebrand the businesses and specialize in Volvos. It’s became his philosophy to find one thing to focus on and be the best at it instead of dealing with a little bit of everything. In 1998, Andy was involved in a freak accident which nearly took his life – a dewired trolley pole from a bus fell and struck Andy in the back of the head as he was walking down a street, throwing him to the sidewalk and fracturing his skull. He was in a coma for a month and was not expected to live. He woke up, however, and learned to love and appreciate every minute of his life and his work. In a way, this accident has committed him to running a high quality business for the long haul. (more…)
Top 5 Holiday Tips and Ideas for Facebook
December 1, 2011
During the holiday season, more and more of your customers, patients, and clients will be spending their free time online, so its important that you stay active and keep your business on their radar. Below are the top 5 tips and best practices to keep those customers coming in. (more…)
The Key To Generating Great Reviews
November 22, 2011
We’ve all gotten those well intentioned, but brisk, reviews that customers have left after their last visit consisting of “Great!” “Awesome auto service” or “Best doctor ever”, but what do these simple one or two word reviews really say about your business?
A good review should be simple, concise and hopefully grammatically correct. In about 3-5 sentences a review should say everything a potential customer needs to know to convince them to do business with you. Any longer and it becomes more like an essay (who has time for that?) and we’ve seen the pitfalls with anything much shorter.
So, how do you go about getting these types of reviews for your business? It’s all about asking questions. (more…)
To Google+ or Not to Google+?
November 12, 2011
On Monday, Google officially launched Google+ Pages – a social platform for business. For the past few days, I’ve been flooded with emails from our Small-Medium Business (SMB) network asking about this new tool and how to get started. Drawing from the most popular questions, I’ve created a short Q&A post to help you get started with Google+.
Q: Should I create a Google+ page for my business?
A: It depends. Here are the questions you should ask yourself before creating a page. (more…)
