Archive for the ‘Demandforce Product’ Category

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September Release and Demandforce News

September 23, 2011

Fall officially started today and to celebrate the end of a great summer at Demandforce, we are excited to announce a new feature update for Demandforce D3, as well as a very special honor bestowed upon us.

September Product Release – A New Look for Your Dashboard
With so many changes happening to Demandforce D3 over the last year, we realized it was time to update the Dashboard so it displays the most pertinent information when you first login to your portal. As you can see below, we have reorganized the data and updated the three boxes at the very top of the page, keeping you up-to-date on three important components of Demandforce D3 – Reputation, Communications and the Network. (more…)

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Customize Your Communication Templates to What Works the Best for You

September 7, 2011

60963915 7146709e9c Customize Your Communication Templates to What Works the Best for You

 

Having trouble keeping track of our your customer’s vehicle records and mileage?  Editing communications is one of the easiest ways to connect with your customer base and allow them to help you.  Regardless of industry, including a custom message adds a personal touch to your standard Welcome and Thank You communications.

In Automotive industry, it is extremely difficult to keep track of when your customers sell vehicles and the exact mileage of specific vehicles in your database. However, by simply adding a phrase that highlights the Vehicle Information Box in your DF communications, you can empower your customers to update your database in Demandforce and help you send them correct and timely messages regarding their vehicles. (more…)

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A Gift For You – From the Product Team

August 24, 2011

It’s product release time again! Product releases for us are like delivering Christmas presents to our customers. We spend weeks and weeks brainstorming ways we can help you maximize the value you get as a Demandforce customer, and it always puts big smiles on our faces when we finally deliver those gifts to you. What’s in store this time around? Without further ado, allow me to introduce….

The Customer Care Center

We’ve put together a centralized place for you to access everything you need to know about Demandforce D3 and beyond, available 24/7.  The Customer Care Center is your one-stop-shop for knowledge related to optimizing your use of Demandforce D3 to attract, retain, and measure.

1 A Gift For You – From the Product Team

What can you do in the Customer Care Center?

  • Type your questions into Answers and we will show you a variety of articles that will help you get  the answer you are looking for.
  • Want to know what our experts have to say about Email Marketing and other industry trends? Download our resource guides from the Knowledge center.
  • Read up on trending topics viewed by the rest of the Demandforce community, meet our Customer Care Team, and read our blog for tips and tricks all within the Support area. This is just the beginning. The Demandforce D3 Customer Care Center will evolve overtime and be updated frequently to keep you in the know about all that Demandforce D3 offers. Knowledge is power.  THAT is our Demandforce Customer Care Center.
(more…)

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Getting To Know Your Campaigns Tab

August 9, 2011

5081916903 d19a34df8f Getting To Know Your Campaigns TabOne of the most frequently asked questions by our customers is, “What more can I do with Demandforce?”  In response, one of the first areas we take a look at is your Campaigns tab, and the first question we ask is, “Are you fully utilizing your campaigns each month?”  The Campaigns tab is a critical component of Demandforce, and whether you choose to send a newsletter or a promotion, these are levels of communication with your customers that are completely FREE for you to use.  Here are some helpful tips you can reference while sending campaigns:

1)      Plan ahead. It may take a while to think of a campaign you would like to send to your customers, patients or guests.  Brainstorm ideas and gain feedback well before your send date to prevent a lot of future headaches.

2)     Take advantage of holidays. Look at the calendar and use national holidays, change in seasons, or industry specific promotional months such as customer appreciation month, national safety week, etc. to plan out your campaign schedule. (more…)

Posted in Customer Care, Demandforce Product, Email Marketing | 1 Comment »

Take Your Marketing to the Future with QR Codes

April 26, 2011

Puzzled by the black and white square boxes popping up on billboards across town or on the pages of magazines? These small barcode-like images are quick response (QR) codes. Smartphone users can download applications on their phones to read these QR codes like supermarket scanners with their phones’ cameras. QR codes direct users to websites, driving directions and various digital media such as videos and photos.

On March 18th, all Demandforce clients will have an option to display a QR code on each of the communications that we send out on your behalf. With your QR code displayed on your communications, anyone who has a smartphone with a QR code scanning app can scan the code and be taken directly to your Demandforce Business Profile. This new feature allows your customers to easily retrieve your business information. (more…)

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Posted in Customer Care, Demandforce Product | 3 Comments »

New Business Profiles are here!

February 8, 2011

The Demandforce Business Profile is a robust and attractive site designed to encourage customers to close the loop on the email communications and marketing efforts driven from your Demandforce software, including appointment confirmations and requests, reviews and promotions.

Over the next few weeks, each and every one of our customers will get the new Business Profile – so be on the look out for an email coming from us letting you know when the switch has taken place for your business. (more…)

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Kicking off 2011 with new social media features!

January 31, 2011

We are happy to announce new features added to Demandforce D3!

“With the launch of these new features, we keep customers at the forefront of technology. Demandforce is focused on making it easy for service businesses to attract new consumers and enhance their business reputation where consumers spend most of their time: online in social networks and local search results,” said Dr. Mark Hale, Chief Technology Officer, Demandforce. “Our ultimate goal is to bring our customers innovative technology, while making it easy to understand and implement. With this new release, we do just that.” (more…)

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Demandforce customer in action!

January 24, 2011

Our customers are our first priority. Whether it is developing new features, responding to questions or concerns, or just getting feedback, when our customers talk, we listen. Our Beta customers are a group of those customers who are at the forefront of testing our new products and features before we release them to everyone else and we depend on their valuable feedback to get our product right. We’d like to highlight one of our Beta customers who we are so lucky to have, AvantGard Spa in San Carlos, CA.

AvantGard Spa is a very active and successful beta customer who is currently beta testing the new Business Profile page! As you can see on their new Business Profile page, AvantGard spa is “Ranked Top 10% in Demandforce Consumer Satisfaction!” This is based on real data from real customers. (more…)

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New Feature Release!

November 18, 2010

As we enter into the Fall and Winter months, we are excited to share some core enhancements we’ve made to Demandforce D3 to help businesses stay successful. You asked, and we listened.

Highlights of our Fall feature release includes:

  • Demandforce Mobile users can now receive daily alerts when reviews are submitted.
  • Every business now has the ability to upload larger business logos– up to 200 px wide and as tall as you want!
  • “Service areas” have been added so customers can list the areas their business serves either using zip codes or city names. 

This is just a glimpse of the new features we are implementing. As always, feedback is welcome. We look forward to launching even more new features in the New Year!

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New Features!

July 30, 2010

Demandforce is at it again! We want to tell you all about some amazing new features we are launching this week that will benefit our entire customer base!

Our latest features are going to make your online presence even more robust and allow you to connect Demandforce data with your website, easy and fast!

Here is a quick rundown:

  • Demandforce WebFeed™: Demandforce WebFeed automatically submits business profile information to more than 90 Internet sites and search engines through a trusted feed, ensuring a consistent online brand throughout the Web. Trust that no matter where potential customers search online, your information will be accurate and up-to-date.
  • Demandforce Connect: With Demandforce Connect, our customers can now embed Demandforce Easy Scheduler and certified consumer reviews into their website. In addition, Demandforce has expanded its developer SDK, making it easier for software vendors to integrate with Demandforce D3.
  • Demandforce Social Media Tools (Beta): Soon our customers will have the ability to post their customer reviews instantaneously on their social media pages, as well as allow customers and prospects to schedule appointments direct from their pages.

We are excited about sharing these features with you, but this isn’t the end. As the summer months continue, we continue to innovate!

-The Demandforce Team

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