Demandforce is a platform that syncs with your current management system to help you automate your customer communications, and simplify the way you connect and engage with everyone who comes to your auto shop.
Don’t spend time sitting in front of your computer, setting up reminders or sending emails to every customer who’ve seen that week. With Demandforce, you can set up automated messages to send out to certain segments of your customer base to remind them to…
- Set up an appointment for standard maintenance
- Think about recommended shop services
- Refer a friend to your shop
- Post a review after an appointment
One of the easiest ways to get customers to come back to your shop is by sending them an oil change reminder, which you can do directly from your Demandforce platform. You can find the oil change reminder campaign under the One-Click Email Campaigns.
If you choose to send this campaign out to your customers, you can choose to send it to customers who have received an oil change with you within the last 12 months, and this campaign will run once a week, at most 6 times a year. You can choose to exclude customers who…
- Have a future appointment scheduled
- Have visited within the last 45 days
- Have not visited you for an oil change in over 24 months
Segmenting your campaign like this is important so that your customers receive the right message, at the right time – and they don’t decide to opt out of a message because it’s irrelevant or received too often.
For a full step-by-step of how to set up a one-click oil change reminder for your auto shop, click here.