Demandforce Customers: Top 3 Features to Use

Demandforce Customers: Top 3 Features to Use

Are you getting the most out of your portal? We want to make sure our customers are taking full advantage of all of the tools at your disposal. Trying out new features in your software is the best way to effectively optimize how you communicate with your clients. If you want to effectively grow your business, be sure to explore these marketing and communications features.

Thank You Emails

One of the best ways to show appreciation for your clients is to thank them! Business owners that aim to keep their clients happy and coming back for more shouldn’t overlook the value of a simple thank you email. Not only does it keep the lines of communication open between you and your clients, you can also turn it into an opportunity to receive more reviews. Include a link to your business’ review site in the email to encourage happy customers to leave a review.

Appointment Reminders

Missed appointments are a detriment to both your business and your customers. Ensure that your customers never miss an appointment again by scheduling appointment reminders. Once an appointment has been scheduled through the portal, our system will automatically send out a reminder email to the customer. You can control how soon the reminder is sent before the appointment and the delivery method (email, text or voice reminders). Our convenient system will help make no-show appointments a non-issue for your business.

Email Campaigns

Promotional campaigns and newsletters are a great way to draw attention to a specific product or service that your business provides. Using the portal, it’s easy to set up a custom campaign to engage with your customers. Choose the delivery time, the recipients and whether you want to create a recurring campaign. We also offer pre-built campaigns that your business may find useful if you’re just getting started with Demandforce. Whether you want to create a service specific campaign or a seasonal one, our system streamlines the process.

Give these three features a try for improved communications with your clients. Need help getting started? Reach out to your Customer Success Manager with any questions about our marketing and communication tools.

How to improve your customer onboarding experience

What is onboarding?

Customer onboarding is a term used to describe the process that your customers experience at the beginning of their customer journey with your business, and if you think that as a professional, you don’t have to consider onboarding, think again! The beginning of your customer journey is one of the most important, especially in regards to fostering future engagement and retention.

Why is onboarding important?

First impressions matter, and this is the foundational idea behind having a strong onboarding process. The first one-on-one experience your customer has with your services sets the tone for their entire relationship with your business. If it’s stressful, confusing, or convoluted, you could risk losing their business and develop a negative reputation.

Especially if you acquire a new prospect via a special promotion, discount, or free trial, if you want to limit the number of drop-offs immediately after this special ends, a strong onboarding experience is key.

How to build a strong onboarding experience for your customers

The goal of customer onboarding is not only to reduce churn, but also to showcase the long-term value of sticking with your business as opposed to a competitors. A good onboarding experience will:

  • Build trust between you and your customer
  • Guide your customer through any initial forms or required registration
  • Create engagement with you
  • Set expectations for the future
  • Impress them

Some aspects you an utilize in your onboarding process

Here are some suggestions we have for you to try in your onboarding process.

Customize your welcome

Adding a specific person’s name to even the first welcome email you send them goes a long way to setting the tone for the relationship you’ll have with them during their entire customer lifecycle. Sending custom emails and notifications to them is simple with many online marketing platforms, and can increase long-term retention and customer satisfaction.

Assign an individual representative

Assigning an individual representative to each customer is not only something simple your business can do, but it adds a personal touch to your relationship, and gives your customer a point of contact they can connect with in the future (which often makes them more willing to connect with you!). Even if you have the same representative act as the main point of contact, letting each customer know that they can call in and ask for someone by name goes a long way in onboarding that customer.

Set check-in milestones 

The first time you meet with your customer, set some milestones for the future, and let them know that there will be certain moments where you’ll check in with them, to see how they’re doing, whether they need to come in again for another appointment, or if they’re all good for the time being. Establishing this during the onboarding process plants the seed early in your customer’s mind that you will be in touch later, and thus – they will be more likely to engage with you in the future.

Showcase success stories

All customers enjoy knowing that others have come before them, and enjoyed their experience. So if you can, during the onboarding process, showcase some success stories you have had in the past, so that you not only highlight the positives of a long-term relationship with your business, but you set your customer’s mind at ease: they have made the right choice to choose you.

These are just a few ways you can work to improve your customer onboarding experience so that you set the right tone for your customers in the first days of their time with you. Remember, excellent customer onboarding not only keeps your customers happy, but it keeps them coming back and referring you to their friends and colleagues.