Now trending: The New Demandforce

New Demandforce Products

The Demandforce team has been in the product lab and can’t wait to show you what updates we have coming up. Our software is raising the bar with new product rollouts and upgraded features for the rest of the year! The New Demandforce will continue to advance with new technology for a greater impact and more enhanced experience. Be a part of the change!

Upcoming Products

SimpleNav – released

For our current customers – get excited! As of 5/28/2018, your Demandforce portal will be even better with an enhanced navigation menu! You will be able to easily view your SimpleNav on the left side of your portal. Each link will have a drop-down menu offering more options to get you started. Learn more about the enhancement on the Demandforce Help Center.

Intelligent Reviewsreleased

Our Choice Plus package received several enhancements with Intelligent Reviews. Now you can further expand your online presence by:

  • Sending customer reviews to additional sites like Yelp.
  • Choosing what percentage of customer reviews you want sent to each site.
  • Turning on or off the review sites your customer’s reviews are sent to.

Patient Portal (Dental)  released

Patient Portal is bridging the gap between your patients and your practice. This personalized portal experience allows your patients to manage their information without calling your practice – saving you time and resources.

Quick Text Review released

Now you can quickly lookup a customer to request text opt-ins and online reviews – whether they walked in or had an appointment.

Campaign Builder – Coming soon

 

Schedule a demo with a sales rep today and learn about upcoming features. Upgrade your business with The New Demandforce.

3 Ways to Modernize Your Practice and Become More Efficient

Patient Experience - Modernizing Medical Practice

More and more we are hearing about the importance of a positive patient experience. Patient behaviors are increasingly influenced by technology, so their expectations from their providers are changing. If you haven’t implemented technology into your patient experience yet, here are 3 ways to modernize your medical practice.

1. Discreet appointment confirmations

Although your patients may appreciate the courtesy ‘appointment confirmation’ phone call your front office makes every month, they may not always be able to answer and speak to someone at that very moment. Your office hours are most likely the same hours as your patients’ work schedule. But if you introduce more technology solutions into your practice you can offer your patients the option – voice, text or email confirmations. Which do they prefer?

You can also explain how each confirmation works, as none of the options require speaking to a representative at your practice. The patient simply needs to dial a single number to confirm, or respond to the text message. With a sophisticated communications software, your staff will receive these confirmations in real-time and will be able to easily transfer them to your management system.

2. Missed appointment reminders

You can send a reminder the day of a patient’s appointment, but life happens. Sometimes days get too busy and patients may still forget. What’s important in this situation is to remind that patient to reschedule their missed appointment. This is critical in whether or not this person becomes a lost patient, which is not good for their health or your business.

The most efficient way to send this reminder is via email. Include a ‘Request Appointment’ button within the email so the patient can get back on your schedule easily, and during a time that’s convenient for them.

3. Appointment opportunities when booked

Most patients understand that they may not be able to make an appointment on short notice. However, if your front office is organized, you could add them to your Hot List. A Hot List is a list of patients who have requested an appointment, but the date and time they requested is not available. This comes in handy if there is a cancellation, and is most efficient when tracked digitally. Your staff can access this list at any time, and contact the patient with a pending appointment via email or text with just a couple of clicks. This accommodates your patient’s schedule and helps you reduce no-shows.

 

Implementing technology into your patient experience is the most efficient way to make it positive, and keep them coming back. The idea is to make visiting their doctor as simple as possible, while still communicating in a way that isn’t time consuming for you and your staff. Learn about other digital solutions that can help modernize your practice at www.demandforce.com.