Announcing Text Reviews

We would like to announce the addition of our all-new Text Reviews functionality that enables merchants to collect feedback faster by sending review requests where customers are sure to see them: via text message on their smartphones.

Collecting reviews from customers has always been challenging for merchants, as phone calls and emails requesting reviews have historically yielded low response rates. Our Text Reviews offers customers the convenience of providing immediate feedback about their recent visit by sending a review request via text message to their smartphone.

To send text review requests using Text Reviews, merchants get verbal consent from customers to send them text messages. A one-time text opt-in request is then sent to the customer’s confirmed number, providing an easy way for merchants to collect text opt-ins for future text communication with the customer. The customer then receives a text message with a link to a review request containing a unique URL. Reviews submitted from the unique URL are then posted on any merchant web pages and Facebook business profiles connected to a merchant’s Demandforce dashboard.

Demandforce Text Reviews is the latest Demandforce innovation designed to help merchants improve customer satisfaction and retention using technology. Text requests see a 98% open rate compared with just 20-30% for email requests according to a recent Velocify study. This greatly increases the odds that customers will provide reviews with actionable feedback for merchants that can be used to improve the customer experience.

More information on Demandforce Text Reviews functionality, which is available immediately, can be found here

3 quick tricks to strengthen your online reputation

Looking for 3 quick tricks to help you strengthen your online reputation? While nothing beats taking the time to nurture your brand identity and personality online with steady, consistent engagement, the following are 3 quick tricks to help jumpstart your online presence.

1. Leverage Social Media

You took the time to set up your Facebook page, Instagram account, Twitter, and LinkedIn – so now’s the time to utilize them! Collect and post customer reviews on social media, and connect with your customers through engaging, relevant social posts. Showcasing your business on social media increases your value and exposure exponentially!

2. Use Negative Reviews Wisely

Always acknowledge and respond to negative reviews, creating a conversation to reach a resolution. Never leave a negative comment unanswered on a Facebook post or your Yelp page. Even if you need to take the conversation offline, respond publicly so that other customers and prospects see that you responded in a timely matter, and care about working with the customer to come to some sort of resolution. Remember, some negative feedback can add more legitimacy to your positive reviews.

3. Measure, Measure, Measure

Never stop tweaking and learning from your posts and your customers. Establish a plan to track and monitor your online reputation, including these important indicators:

  • Volume
  • Velocity
  • Sentiment
  • Recency
  • Keywords

If you want to strengthen your business’ online reputation, check out the online reputation management tools from Demandforce. You can send automatic review requests, post directly to popular search sites, and manage your online reputation all from our easy-to-use online platform.

Call us at (888) 272-7821 to see a demo, or visit demandforce.com for more info.